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FAQS

Are you background checked?

Yes. We are fully background-checked and Pet First Aid & CPR certified. As our client, you'll receive access to updated background checks regularly.

Do you stay overnight or just drop in?

We currently do not offer drop-in visits. We are an overnight, in-home service. This ensures peace of mind, heightened security, and a consistent presence for your pets and property.

How do you handle privacy and confidentiality?

We offer a mutual NDA to ensure all details of your home, pets, and travel remain strictly confidential. Your privacy is not just respected—it’s protected.

Will we have the pleasure of working directly with Cassie & Austin?

Yes—every booking is handled personally by us. As a couple who’ve been caring for homes and animals together for years, we bring a natural rhythm, shared trust, and seamless teamwork to every client's unique services.

How do you keep clients updated while they’re away?

We send daily updates with photos, notes, and any important details about your pets or property. You’ll never feel out of the loop—unless you want to be. We tailor our communication style to your preferences, whether that’s frequent check-ins or a more hands-off approach.

What is your availability? How far in advance should we book?

Our availability is limited to ensure top-tier service. We recommend booking at least 30 days in advance for premium stays. However, feel free to inquire—last-minute travel may still be accommodated.

Will you clean the home before we return?

Absolutely. For clients booking our Legacy package, a professional deep clean is included as part of the return-home experience. But no matter which level of service you choose, we leave every home exactly as we found it—or better.

What’s included in your concierge and legacy services?

Once your application is submitted, we’ll send a tailored overview of our services. It’s the first step toward a customized experience built entirely around your needs.

Will you handle airport pickup and drop-off for us?

Yes—executive airport transfers are included with our Concierge and Legacy packages, offering seamless luxury from door to gate and back again.

Do you care for pets other than cats and dogs?

Yes. In addition to cats and dogs, we currently provide care for farm animals, rodentia, fowl, reptiles, amphibians, and fish. If you have an exotic animal, we’re happy to discuss details during the booking process.

Do you service all of Florida?

We currently focus on Palm Beach, Broward, and Martin counties, with statewide expansion underway. By-request bookings in other Florida markets may be available depending on our schedule. Sign up for our newsletter to stay up-to-date as we roll out into new counties.

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